Frequently Asked Questions

Frequently Asked Questions

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Medical Services

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We offer a wide range of services, including advanced regenerative medicine, cutting-edge medical treatments, aesthetic care, and comprehensive health checkups. Each plan is custom-tailored to meet your individual goals and preferences.

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All partner medical facilities are carefully chosen based on their advanced technology, safety standards, and reliability. Each one has been personally inspected and verified by our team. Our specialists coordinate the most suitable facility according to your treatment goals and preferences.

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Yes. In addition to pre-treatment consultations, we offer thorough follow-up care and online medical consultations after your treatment. Our system ensures continuous support even after you return home, and follow-up appointments can be arranged as needed.

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Your results will be sent to you via WeChat as soon as all findings are finalized. If you prefer, we can also provide them by email upon request. General test items can be obtained by the next day, and based on these results, we can provide the most appropriate treatments.

Sightseeing & Cultural Experiences

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Yes. You can freely combine nature, cultural, and culinary experiences around your medical schedule. Our dedicated staff will design a fully customized itinerary based on your preferences.

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Yes, we can. Some facilities may require advance reservations, and we will take care of ticket arrangements based on your preferences. You can enjoy sightseeing with peace of mind, even between your medical treatments.

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Our sightseeing plans mainly focus on attractions in and around Shiga Prefecture. However, if you have specific destinations in mind, we can make additional arrangements upon request. Please note that our core experiences are designed around Shiga's rich nature, history, and culture.

Application & Procedures

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You can apply through our website's contact form or via WeChat or LINE. Our dedicated staff will assist you in creating a plan tailored to your needs.

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Yes. We offer pre-arrival consultations via your preferred method, such as LINE or email. We will discuss your medical needs and travel preferences to create the most suitable plan for you.

Fees & Payment

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Yes. We can provide a free estimate based on your desired medical services and length of stay.

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The total cost varies depending on the medical services, length of stay, and type of accommodation. After confirming your preferences, we will provide a detailed estimate.

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We accept payments by credit card (UnionPay, VISA, MasterCard, JCB), PayPal, Alipay, and WeChat Pay. Please inform us of your preferred method when applying. Bank transfer fees from overseas will be the responsibility of the customer.

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Health checkups and aesthetic treatments under medical tourism are generally classified as private medical services and are not covered by insurance. However, some international travel insurance plans may cover emergency medical expenses, so we recommend obtaining coverage before your trip. Please check with your insurance provider for details.

Language & Interpretation Support

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Please rest assured. During the reservation process, we will confirm whether you would like a professional medical interpreter arranged. For sightseeing, multilingual translation devices can also be provided. Our team will ensure you are fully supported throughout both your medical appointments and sightseeing experiences.

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Yes. Please request this option when making your reservation. A professional medical interpreter will assist with communication during your consultation, allowing you to focus on your treatment with complete peace of mind. (Additional interpreter arrangement fees apply.)

Accommodation & Transportation

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Yes. We can arrange accommodations tailored to your preferences—from luxury hotels near medical facilities to traditional Japanese inns along the shores of Lake Biwa. Please feel free to let us know if you have any special requests.

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Yes. We can arrange transfers to and from Kansai International Airport, as well as transportation to your medical appointments. Private car services are also available for sightseeing within Shiga Prefecture. Please let us know your requirements when making a reservation.

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